CAPREIT extends an invitation to you to become a member of our family. Our company manages multifamily housing communities across the United States as a national property management company.  Are you someone who prioritizes organization, positivity, and outgoing? Become a part of our team as the Collections Specialist for our Kenridge apartment community. 

Why Join Us?

CAPREIT is committed to fostering a collaborative and supportive work environment where team members can grow professionally and make meaningful contributions to the company’s success. We offer competitive compensation, comprehensive benefits, and opportunities for career development in a thriving industry.

CAPREIT Core Values : FACE-IN

FAMILY - ACCOUNTABILITY - COMMUNICATION - EXCELLENCE - INTEGRITY

We value our employees at CAPREIT. The Compensation and CAPREIT Benefits for this position can be read below.

- $23 - $25/Hourly

- Medical, dental, and vision insurance

- 401(k) with company match

- Mental Health Day

- Summer Fun Friday

- You will receive paid vacation days, including your birthday!, sick days, and holidays.

- Competitive bonus and leasing commission structure.

About Kenridge

Location: Decatur, Georgia 30032

# of Units: 326

Community Style: Garden

# of Openings: 1

Responsibilities/Duties/Functions/Tasks:

- Rent Collection & Resident Outreach

• Monitor account balances and aging ledgers daily.
• Send reminders before rent is due, on the due date, and following missed payments.
• Offer ACH sign-ups, payment portal links, and flexible payment options at every contact.
• Make phone calls, leave voicemails, and engage emergency contacts as needed.
• Knock on doors or leave hangers when residents are not reachable.
• Utilize after-hours or weekend outreach for hard-to-reach residents.
• Log every interaction in the tracking system or CRM.
• Build rapport with State and local outreach programs, advocates, and resources to support residents in finding assistance.

- Delinquency Escalation & Legal Procedures

• Issue formal late notices.
• Escalate unpaid accounts.
• Prepare suit lists and coordinate with attorneys for legal filings.
• Manage the schedule of court appearances, hearings, judgments, and status updates.
• Organize and coordinate eviction crews.
• Walk units when residents skip (abandon) and document conditions for court or re-lease.
• Post eviction notices or required legal paperwork as per jurisdiction rules.

- Payment Arrangement & Follow Through

• Negotiate short-term, realistic payment agreements with residents.
• Monitor adherence to payment plans; follow up rigorously if commitments are broken.
• Reassess and adjust arrangements as needed.
• Apply late fees, legal fees, and other charges appropriately and document them.

- Reporting & Record Keeping

• Produce daily/weekly/monthly reports, including but not limited to: total collected, delinquency balances, status of escalations, etc.
• Maintain up-to-date ledgers and reconciliations; resolve discrepancies.
• Document all processes, escalations, communications, and decisions.
• Coordinate with property and accounting teams for occasional audits or reviews.

- Resident Support & Resource Referral

• Offer or refer residents to supportive resources, when appropriate (e.g. rental assistance agencies, nonprofit programs, payment counseling).

- Delivers exceptional customer service.

- Performs other duties as assigned.

Position Requirements:

- Required

• Minimum 3 years’ experience in collections, property management, or related role with delinquency resolution.
• Solid understanding of Georgia landlord-tenant laws and eviction processes.
• Strong communication (verbal and written) and negotiation skills.
• Highly organized, detail-oriented, and able to prioritize competing tasks.
• Comfortable with direct outreach (calls, door knocks) and occasionally difficult or confrontational conversations.
• Proficiency in property management or collections software (or ability to learn quickly).
• Ability to work some after-hours or weekend shifts as needed.

- Preferred

• Experience working with subsidized housing or Section 8.
• Prior collaboration with legal or eviction services.
• Familiarity with local rental assistance programs and social services.
• Leadership or team mentoring experience.

Schedule Requirements:

Monday - Friday

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